25+ years of experience
Please let me introduce myself:
My name is Jan Broekhuis and I have been working at Tyro Remotes since October 2019. As an account manager I am part of the sales team. We are the first point of contact for the customer and assess the customer needs and demands. Most of my time is dedicated to managing projects regarding the customization of remotes for complex applications and the associated support.
Generating out-of-the-box solutions
I am happy if I can help a customer in an effective way whether it concerns repeat orders, thinking over an out-of-the-box solution or offering after sales support. When I can come up with a solution for a client’s challenging problem and in turn with that make his/her work easier, that gives me a good feeling as an account manager.
Not just selling but consultative selling
The best situations are those where you can deliver added value. For example, a customer recently contacted us for a system. He had done his homework and came up with a detailed question. The customer’s own idea was well thought out and the system would have worked well. But nevertheless I would like to understand what the customer wants to achieve using our remote, in other words focusing on the added value of our system. Therefore, in this case, I contacted our customer and discussed the situation. Based on that conversation, I have proposed a different solution. A solution that, with a lower price, better met the customer’s wishes.
It just doesn’t get any better than this, well thought solution, interesting project, satisfied customer. That’s what it’s about!
A customer buys a solution that makes it easier, faster or safer to work with.
Tyro Remotes develops, produces and supplies radio remote controls for the industry.
In addition to the usual standard solutions, the flexibility of our product enables us to offer a customer-specific solution with a unique programming where a standard solution is not sufficient. From my position I help our client with the development / translation of his wishes into a product with the requested functionality.
After the sale, we do our utmost best to care for our customers should there ever be a question about the remote’s technical operation, documentation, or a malfunction. There is more than just scoring an order. A customer buys a solution that makes it easier, faster or safer to work with. In the unlikely event that there is a problem, I think it is important to assist the customer so that he can use his solution again as quickly as possible.
If you are interested in our products, or have a question about your system, do not hesitate to contact us. We are here for you.